It is our aim to despatch all orders received each working day by 15:00 on the same day. During busy times such as Christmas it may take up to 24 hours before it is despatched. If your order will not be despatched because an item is out of stock for more than 3 days we will notify you by email. Orders received before 15:00 on a working day when a "Next Day" service is selected will be despatched that day. We will endeavour to process orders received after 15:00 where possible.

All deliveries are on a "working day" basis by which we mean Monday to Friday excluding public holidays.  If you require other delivery options then please contact us to discuss what might be possible.

Customers in the UK

Our standard service is Royal Mail First Class Post or FedEx 2-3 Day Parcel depending on weight and size. The cost of delivery is calculated by weight and order value. It is possible to select and pay for Special Delivery or Next Day services (which require a signature on delivery) at the checkout. Royak Mail Special Delivery is by 13:00 the following working day. Our carriers may delivery any time up to 18:00 on the day of delivery. Services to outlying areas may differ and take longer and enhanced services may not be available.

Customers in the British Channel Islands

Customers living in the British Channel Islands of Jersey, Guernsey, Sark and Alderney are not part of the EU. The available services are generally as for the UK. You must select Jersey or Guernsey as a separate country and VAT will be deducted from the prices shown before you checkout.

Customers in EU countries

Customers living in the EU will be charged the prices shown in our online shop including UK VAT. EU customers registered for VAT in their own country should provide official order forms to confirm their VAT status. We ship to Europe by air mail or carrier depending on the size of parcel. A small charge will be added to your order before you checkout depending on the weight of your whole order.

Customers in Europe but not EU

Our prices include UK VAT (sales tax) at 17.5%. If you live in Europe but not the EU you will not be charged VAT. This will be deducted from your order before you checkout. We ship to Europe by air mail or carrier depending on the size of parcel. A small charge will be added to your order before you checkout depending on the weight of your whole order.

Customers from around the World

Our prices include UK VAT (sales tax) at 17.5%. If you live outside the EU zone you will not be charged VAT. This will be deducted from your order before you checkout. We ship worldwide by air mail. A small charge will be added to your order before you checkout depending on the weight of your whole order. For large items you may need to contact us for a shipping price before purchasing.

Tracking your delivery

If you have given us a valid email address then, on the day we ship your order, you will be sent an email confirming that it has been despatched. For all services except First Class Post this email will contain the web site address of the carrier and the tracking number of your consignment. By this method you will be able to see for yourself the progress of your delivery. Overseas customers can use the post tracking number to track the parcel with their local Post Service. All tracked items need to be signed for upon receipt.